Hints BASE II
Learn how to configure the supporting Applet to ask for administration priveligees before the request being sent for the technician.
1 – Go the the Administration menu and select “Applet Setup”.
2 – Click on the arrow to go to the last configuration options.
3 – Now click on 8. Settings.
4 – Enable the selected option so that the Applet ask for administration previlegees when it is executed by the client. In this way, when the session is initiated, the technician will have administration priveligees in the remote machine and you can give support without any restrictions. Save the changes and follow the next steps.
5 – The changes were saved with success and from now on when the Applet is executed a question will pop up asking for administration privilegees for the session.
6 – Finally, when the client executes the Applet, an User Control Account window will be launched as shown by the example.