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Jeremy Tilner

Capzure Migration to MSP Manager

As you know, Capzure is now MSP Manager, part of SolarWinds N-able. We have been working hard to make the transition for our valued customers as seamless and easy as possible. We are pleased to tell you that as of October 17, we will be formally migrating your existing Capzure account to SolarWinds N-able MSP […]

Why Professional Invoicing Pays Off In More Ways Than One

No one likes getting an invoice, right? Actually, that’s not quite true. Your customers will appreciate receiving your invoices… as long as they’re accurate, detailed and timely. Professional invoices are a great opportunity to reinforce the value you deliver to your customers. They’ll respect your thoroughness and be reminded why they chose you over another […]

Time for Real Technician Efficiency

Your technicians live and breathe technology every day. They set up networks and VPNs, install and configure new hardware and software, and troubleshoot printers, laptops and other devices. So why are they still taking notes with pen and paper? Often technicians do it the old way because professional services automation (PSA) solutions are too cumbersome […]

What we’re working on — MSP Manager

As you may be aware, we recently launched a new MSP Service Management solution named MSP Manager and it’s now in a Preview stage. The Advanced Preview contains a lot of exciting features such as: Asset Management Ticket Creation/Management Billing Knowledge Management Scheduling Mobile Applications Customer Portal Just around the corner are a few really […]

Capzure is now MSP Manager

SolarWinds N-able, a global leader in remote monitoring and management (RMM) and service automation software, today announced it will be introducing a new IT service management platform, SolarWinds® N-able MSP Manager, that allows small to medium-sized managed service providers (MSPs) to run a more efficient, effective and profitable IT service organization. SolarWinds N-able acquired the […]